As a graphic design intern at The Lacek Group, I had the opportunity to create work for a large home improvement retailer. Working for this widely known big box store created many opportunities for me to learn and understand CRM Marketing. The work showcased here is collateral for their loyalty program, Pro Xtra, aimed at strengthening customer relationships. From email marketing and banners to contributing to their brand refresh, I created work that was featured both in their app and in-store.

The first project I worked on involved designing a handful of t-shirts to be offered as perks for Pro Xtra members. These designs are fairly simple and straightforward, aligning with the intended message. The goals of these designs were twofold: to serve as an exclusive reward for current loyalty members and to promote the program itself. Having actual customers wear these shirts in various settings helps naturally encourage others to sign up.

The Home Depot: Pro Xtra

These were signs intended for placement within the store, referred to as "violators" and "wobblers" – some unique names for design deliverables. These items are designed to be printed and affixed to shelves within the store. The objective of these materials was to prompt current Pro Xtra members to scan their virtual ID during checkout to earn points. Additionally, they aimed to encourage non-members to enroll in Pro Xtra, thereby streamlining the checkout process.

In-Store Signage

Pro Xtra Week is the annual event when members can unlock significant savings. Imagine Amazon Prime Day, but tailored to Home Depot. The aforementioned materials encompass CRM communication resources set to launch on the app/website leading up to the week of September 18–24. I fashioned these designs utilizing Sketch, catering to two distinct audiences. Although the visuals remain consistent, the accompanying text varies to effectively reach both members and non-members.

Pro Xtra Week

Similar to previous instances, these are CRM materials crafted for an engaging promotion in collaboration with Dunkin'. The Professional audience and Dunkin' customers share a considerable overlap that this campaign aims to leverage. Throughout Pro Xtra Week, a Dunkin' truck will be stationed at specific stores, dispensing complimentary iced coffee to loyalty members. Any loyalty member who visits the truck and scans their Virtual ID will subsequently be sent a $10 e-gift card via email. This strategy further amplifies Home Depot's week of deals while simultaneously encouraging both Pro Xtra members and non-members to enroll in Dunkin' rewards.

Pro Xtra Runs on Dunkin’

The design standards for Home Depot's loyalty program, Pro Xtra, differ from those of their stores, calling for a revitalized approach. This involved not only a brand refresh but also a thorough brand exploration. Although a robust brand foundation was already established, there were loose ends requiring consolidation. My colleagues had initiated the project, and I took the initiative to amalgamate two of their concepts, resulting in a harmonious union. The design maintains the grid and boxiness characteristic of Pro Xtra but introduces an edgier aesthetic.

Brand Refresh

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